PLEASE NOTE ALL ITEMS TAKE 10 WORKING DAYS TO PROCESS

View Shipping Policy Here

We stand by the quality of our goods and services and of course want our customers to be satisfied with their items. Before every package leaves our facility, it is carefully checked by our quality control team. If you receive an item that has any damage, you must notify our Customer Service team immediately via complaints@amidaofficial.com, so that we can rectify the situation as quickly as possible.

Please note that all our policies, terms and conditions should be read before placing your order as we will ensure compliance.

ELIGIBILITY 

To be eligible, Items returned must be unused, maintaining attached tags and original packaging. Original packaging must not be damaged or defective.

AMIDA will not accept any items returned with obvious signs of wear or wash and cannot accommodate damages after wear or improper care.

Return shipping fee is the sole responsibility of the client.

Refunds or exchanges will not be granted unless ALL of the following conditions are met:

•       The hang tag and labels are intact
•       No rips, cuts, or tears in the fabric
•       No stains on the garment

We handle returns on a case-by-case basis with the ultimate objective of making our customers happy.

Please Note: Wrong size orders (from the customer) will not be exchanged. Please always give the right sizes before orders are placed.

If you have any special requests on sizes, contact us before finalising.

DOMESTIC

Returns or exchanges must be postmarked within 7 calendar days from the date of delivery.  

INTERNATIONAL

Returns or exchanges must be postmarked within 7 calendar days from the date of delivery.

OPENING PACKAGES

Please open your packages with care, and do NOT cut open your package with scissors. We will not accept the return of an item that was damaged when opening the package.

EXCHANGES

We only replace items if they are defective or damaged. If you request an exchange for the same item, please contact Customer Care via email at: complaints@amidaofficial.com.

REFUNDS (IF APPLICABLE)

•       Refunds are only made in the case of a sold-out item in which items haven’t been processed or shipped. Refund processing, in this case, takes 7 business days.
•       Only regular priced items may be refunded, unfortunately sale items or promotional items (when a discount code is applied) cannot be refunded.
•       Once your returned item is received and inspected, you will be notified electronically of the status of your return request. Usually this takes between 5-7 business days.
•       Shipping Charges: Unfortunately, we cannot refund shipping charges.

Still, have questions? Please email us at complaints@amidaofficial.com

This is important so we can track all complaints and resolve accordingly.